Policy

  • About Us
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  • Terms and Conditions
    • Privacy Policy

    Effective Date: 17 August 2025

    1. Introduction
    Welcome to Taste of Gurkha ("we," "us," "our"). At Taste of Gurkha, located at 23 Port Street, Evesham WR11 3LD, and reachable at 07456 660183, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you make reservations, place online orders, or browse our website https://tasteofgurkha.com/ (the "Site").

    2. Data Controller
    The data controller responsible for your personal information is Taste of Gurkha, based at the address above. For any privacy-related queries, please contact us via phone or through our website.

    3. What Personal Data We Collect
    We collect personal information you voluntarily provide, including:
    - Contact Details: Name, email address, phone number, postal address.
    - Reservation & Order Details: Date, time, party size, special requirements, order items, delivery addresses.
    - Payment Information: Credit/debit card details, if applicable. (Note: All payment data is handled securely via PCI‑compliant processes.)
    - Technical & Usage Data: IP addresses, browser type, device identifiers, website activity (via cookies or analytics tools).

    4. How We Use Your Data
    We use your personal data for purposes including:
    - Processing reservations and food orders.
    - Communicating booking confirmations, delivery updates, or feedback requests.
    - Enhancing customer service, including special requests and preferences.
    - Complying with legal obligations (e.g., tax, health & safety).
    - With your consent, sending marketing materials such as newsletters, promotions, or event info (you’ll always have an opt-out option).

    5. Legal Basis for Processing
    Under UK GDPR, we rely on the following bases:
    - Contract: Processing is necessary to fulfill your reservation or order.
    - Legitimate Interests: Improving our services and customer relationships.
    - Consent: For marketing communications you opt into.

    6. Cookies & Tracking Technology
    We use cookies and similar technologies for site operation, performance analysis, and to improve user experience. You may see a cookie banner upon visiting our site outlining these uses, and you can manage your preferences through browser settings.

    7. Data Sharing & Third Parties
    We may share data with:
    - Service Providers: Payment processors, reservation or ordering platforms, analytics providers (e.g., Google Analytics).
    - Legal Authorities: As required by law (e.g., regulatory or public health requests).

    We do not sell your personal data. Any third-party sharing is limited to what is necessary for business operations and service delivery.

    8. International Data Transfers
    Where necessary, data may be transferred outside the UK—for example, if a service provider is based elsewhere. In such cases, we ensure appropriate protections are in place (e.g., UK-approved standard contractual clauses).

    9. Data Retention
    We retain your personal data only as long as necessary for the purposes described:
    - Reservation and order data: typically up to 2 years for business and compliance needs.
    - Marketing data: until you withdraw consent or request deletion.

    10. Your Rights
    Under UK GDPR, you have the right to:
    - Access your data.
    - Rectify inaccurate data.
    - Request erasure (right to be forgotten).
    - Restrict processing.
    - Object to processing (including marketing).
    - Port your data (where applicable).

    To exercise these rights, please contact us as per Section 2.

    If you’re unhappy with how we’ve handled your data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).

    11. Children’s Privacy
    Our services are intended for users aged 16 or over. We do not knowingly collect data from children under 16. If you believe we have inadvertently collected such data, please contact us for removal.

    12. Updates to This Policy
    We review and update our Privacy Policy as needed. The “Effective Date” above reflects the latest version. Significant changes will be communicated via our Site or directly to you.

    13. Contact
    For questions or concerns about this policy:
    Taste of Gurkha
    23 Port Street, Evesham WR11 3LD
    Phone: 07456 660183